The product is awesome. Well made and does everything ever wanted from it.
The reason for the low rating is for the lack of after sales support. I actually ordered the wrong size to start with ( my fault), sent 2 emails, within an hour to try to get the size changed nothing heard back. The after sales support doesn't exist. It also took a week to turn up. This was my 5th purchase ever other time the purchase turned up in 4 days max.
Ordered size too big unfortunately but other then that efficient